Mike Fritz and UX-R are experts in UX research based on data, not hunches. With years of experience, Mike Fritz has been a pioneer in data-driven UX research analytics and is the author of "Improving the User Experience Through Practical Data Analytics". Trust them to provide you with valuable insights to improve your user experience
About
Mike Fritz, CEO and Founder of UX-R
Michael Joseph Fritz
87 Lake Road Framingham, MA
617 851 4821
Email: mikejfritz@gmail.com
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SUMMARY
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Over fifteen years’ experience in information technology, including extensive work in the World Wide Web as usability engineer, business analyst, and data scientist.
• Leadership of UX research teams, encompassing a broad range of research methodologies in attempt to improve user experience and influence business decisions.
• Thought leadership of UX research as author, speaker and frequent panelist.
• Rigorous descriptive and predictive statistical analysis of user data, including data mining techniques.
PROFESSIONAL EXPERIENCE
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UNITED STATES DEPARTMENT OF VETERANS AFFAIRS Washington, D.C. August 2021-Februry 2023 Federal agency charged with providing life-long healthcare services to eligible veterans
UX Research Manager
• Led multiple research efforts, including studies on COVID impact on veterans, caregivers and VA providers. • Rigorous descriptive and predictive statistical analysis of data, including use of data mining techniques like cluster analysis, decision trees and regression analysis.
HARVARD BUSINESS PUBLISHING Boston, Massachusetts; April 2020- November 2021 Harvard University subsidiary with a focus on improving business management practices.
UX Research Manager
• Manage and lead all UX research initiatives to improve usability and utility of HBR product line.
• Rigorous descriptive and predictive statistical analysis of data, including use of data mining techniques like cluster analysis, decision trees and regression analysis.
ORION HEALTH Auckland, New Zealand; September 2018-Apri 2020 Healthcare Software
Director of User Research
• Articulate and lead vision for user research across all product lines.
• Manage and lead all UX research initiatives.
• Rigorous descriptive and predictive statistical analysis of research data.
USERZOOM San Jose; California May 2016—July 2018 Agile UX Research Platform
Research Manager
• Conduct broad range of research and data collection methodologies on behalf of UserZoom clients. • Focus on financial vertical clients such as Bank of America, US Bank, Morningstar, Paypal, Equifax, Synchrony, CapitalOne.
Michael Joseph Fritz Resume March 2023 1
• Rigorous descriptive and predictive statistical analysis of data, including use of data mining techniques like cluster analysis, decision trees and regression analysis.
VERIZON LABS Waltham MA September 2011- January 2016 Leading telecommunications company
Senior Usability Engineer/Business Analyst
• Supervision, planning and conducting of usability studies of products related to Verizon DSL and Verizon FiOS. • Methods include moderated usability studies, heuristic analyses, focus groups, surveys, contextual inquiries, interviews, and persona development.
• Led efforts to improve accessibility of broadband product line for the disabled.
EDUCATION
• Master of Science in Human Factors in Information Design (MSHFID). Bentley University, Waltham, MA. • B.A. in Journalism. University of South Carolina, Columbia, S.C.
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UBLICATIONS
Improving the User Experience through Practical Data Analytics. Publisher: Morgan Kaufmann. Publication date: March 2015. The book helps UX professionals utilize both descriptive and predictive statistical techniques to gain meaningful insight from the ever increasing amount of user data that they’re now able to easily collect. Co-written with Paul Berger.
October 2016 Blog on UserZoom.com: Usability or Utility? Wait—They’re Not The Same?
PRESENTATIONS
• Delivered presentation in May 2016 at 2016 UXPA conference in Boston, Predictive Analytics With Usability Data: Yes We Can!
• Delivered presentation in April 2018 at ADP Innovation Center in Pasadena, CA: Predictive Analytics With Usability Data: Yes We Can!
• Delivered presentation at 2018 UXPA conference in Boston: Qualitative vs. Quantitative: The Ultimate Smackdown! (with Tom Tullis, Meena Kothandaraman, and Elizabeth Rozenweig.
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What is UX Research?
Great question! Quantitative UX research can help you achieve various goals such as testing assumptions, defining user trends and segments, benchmarking metrics, and making informed decisions on large-cost questions. We can manage your quantitative research from research objectives to analysis and reporting to provide you with the insights you need. Our services include questionnaire design and development, sample management, analysis and reporting, and strategic insights aligned with your key objectives and data findings. With 18+ years of UX-specific experience, we can help you conduct research designed for impact from start to finish.
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